We are pleased to inform you that the incident affecting our Dedicated Servers offer on rack G125A23 has been resolved.
Start time : 12/12/2025 10:39 UTC End time : 12/12/2025 14:39 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 12, 2025 - 14:47 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G125A23.
Here are some supplementary details :
Start time : 12/12/2025 10:39 UTC Impacted Service(s) : Customers cannot access their servers in rack G125A23. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 12, 2025 - 11:30 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).