Start time : 21/11/2024 10:01 UTC End time : 21/11/2024 11:17 UTC Root cause : This incident was due to a cooling system issue. We would like to inform you that the incident have been resolved and the situation is back to normal. All services are operational.
We thank you for your understanding and patience throughout this incident
Posted Nov 21, 2024 - 11:38 UTC
Update
A significant number of servers in the rack ERI0111D04B are available. Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident. Update will be posted as significant progress is made.
Posted Nov 21, 2024 - 10:48 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 21, 2024 - 10:19 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 21/11/2024 10:01 UTC Service impact : All of servers in the rack ERI0111D04B are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Nov 21, 2024 - 10:07 UTC
This incident affected: Dedicated Servers || Global Infrastructure (ERI).