[WAW1][Dedicated Servers] - Rack W17A15 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/08/2026 09:11 UTC
End time : 30/08/2026 10:55 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 30, 2026 - 11:09 UTC

Identified

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Rack W17A15 are back online.

Start time : 30/08/2026 09:11 UTC
Impacted Service(s) : Some servers in Rack W17A15 are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

Posted Aug 30, 2026 - 09:43 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack W17A15.

Here are some supplementary details :

Start time : 30/08/2026 09:11 UTC
Impacted Service(s) : Servers in Rack W17A15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 30, 2026 - 09:20 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).