[GRA1][Dedicated Servers] - Racks G107A04 / G107A03 / G107A02 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 01:41 UTC
End time : 29/06/2026 02:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 29, 2026 - 02:32 UTC

Identified

We have new informations regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers are operational in Rack G107A03 / G107A02, but some servers in Rack G107A04 are still temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue..
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 29, 2026 - 02:24 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks G107A04 / G107A03 / G107A02.

Here are some supplementary details :

Start time : 29/06/2026 01:41 UTC
Impacted Service(s) : All servers in Racks G107A04 / G107A03 / G107A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 29, 2026 - 01:48 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).