[RBX6][Bare Metal Cloud] - Rack 46G06

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident in the rack 46G06 has now been resolved.

Here is detail for this incident :
Start time : 16/03/2025 07:32 UTC
End time : 16/03/2025 07:56 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 16, 2025 - 08:02 UTC

Identified

We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack 46G06.

Here is detail for this incident :
Start time : 16/03/2025 07:32 UTC
Impacted Service(s) : All servers in the rack 46G06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 16, 2025 - 07:44 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).