We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.
Please find the details of this incident below : Start time : 03/10/2026 03:19 UTC End time : 03/10/2026 06:23 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Oct 03, 2026 - 06:25 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack T06D27 of the BHS6 region. The root cause has been identified.
Please find the details of this incident below : Start time : 03/10/2026 03:19 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are currently replacing the faulty network equipment to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2026 - 05:45 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the BHS6 Region.
Here are some supplementary details :
Start time : 03/10/2026 03:19 UTC Impacted Service(s) : Servers in the rack were no longer able to access the vRack network. Customers Impact : Some customers are temporarily unable to access and use their servers through vRack network. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 03, 2026 - 03:24 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).