We would like to inform you that the incident on rack LIM0311A01B has now been resolved.
Here is detail for this incident : Start time : 14/01/2025 15:58 UTC End time : 14/01/2025 19:00 UTC Customers Impact : Some servers in rack LIM0311A01B was temporarily unavailable. Root Cause : This incident was caused by an electrical equipment issue. All servers in rack LIM0311A01B have been operational since 14/01/2025 19:00 UTC.
We thank you for your understanding and patience throughout this incident
Posted Jan 15, 2025 - 02:12 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer.
Here are some supplementary details : Start time : 14/01/2025 15:58 UTC Customers Impact : Some servers in rack LIM0311A01B are temporarily unavailable. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The majority of servers in rack LIM0311A01B are no longer impacted. Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 14, 2025 - 20:05 UTC
Update
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack LIM0311A01B.
Here is detail for this incident : Start time : 14/01/2025 15:58 UTC Customers Impact : Some servers in rack LIM0311A01B are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 14, 2025 - 16:28 UTC
Investigating
We are currently experiencing an incident impacting our Dedicated Servers offer. Start time : 14/01/2025 15:58 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 14, 2025 - 16:16 UTC
This incident affected: Dedicated Servers || Network (LIM).