[SBG5][Dedicated Servers] - Rack SBG0504A04B incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack SBG0504A04B has been resolved.

Start time : 19/03/2026 10:07 UTC
End time : 19/03/2026 10:35 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 19, 2026 - 10:39 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack SBG0504A04B.

Here are some supplementary details :

Start time : 19/03/2026 10:07 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access and use their servers in rack SBG0504A04B through public and vRack networks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 19, 2026 - 10:16 UTC

This incident affected: Dedicated Servers || Network (SBG).