Start time : 31/10/2024 03:30 UTC End time : 31/10/2024 06:14 UTC Root cause : This incident was due to cooling system issue We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 31, 2024 - 06:57 UTC
Update
The servers are gradually coming back up, and our teams are working on the rest.
Posted Oct 31, 2024 - 04:40 UTC
Identified
An incident is in progress on our bare metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 31/10/2024 03:30 UTC User impact : Some servers in this rack G107A02 are no longer responding. Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Oct 31, 2024 - 03:50 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).