Start time : 15/11/2024 03:51 UTC End time : 15/11/2024 05:19 UTC Root cause : This incident was due to an electrical issue in rack R804R04. We would like to inform you that our technical team has resolved the incident, and the situation is back to normal We thank you for your understanding and patience throughout this incident
Posted Nov 15, 2024 - 05:25 UTC
Update
A significant number of servers in the rack R804R04 are available. Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident. Update will be posted as significant progress is made.
Posted Nov 15, 2024 - 04:30 UTC
Identified
Our technical team has identified the issue and is currently working on its resolution. It involves an electrical issue in rack R804R04. Update will be posted as significant progress is made.
Posted Nov 15, 2024 - 04:15 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 15/11/2024 03:51 UTC Service impact : All of servers in the rack R804R04 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Nov 15, 2024 - 04:01 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).