[LIM3][Dedicated Servers] - Rack LIM0303B03B

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack LIM0303B03B has now been resolved.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
End time : 22/03/2025 03:54 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 22, 2025 - 04:03 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack LIM0303B03B.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
Impacted Service(s) : All servers in the rack LIM0303B03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 22, 2025 - 03:38 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).