We would like to inform you that the incident on our Virtual Private Servers offering has now been resolved.
Here is detail for this incident : Start time : 06/02/2026 08:50 UTC End time : 06/02/2026 13:11 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Posted Feb 06, 2026 - 13:20 UTC
Identified
Here is detail for this incident :
Start time : 06/02/2026 08:50 UTC Impacted Service(s) : Some instances in the LIM3 region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 06, 2026 - 12:06 UTC
Investigating
We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary availability issues on the LIM3 Region.
Here is detail for this incident : Start time : 06/02/2026 08:50 UTC Impacted Service(s) : Some instances in the LIM3 region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 06, 2026 - 09:41 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (LIM).