[GRA8][Virtual Private Servers] - VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 25/03/2026 09:03 UTC
End time : 25/03/2026 11:20 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 25, 2026 - 12:17 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific GRA8 region.

Here are some supplementary details :

Start time : 25/03/2026 09:03 UTC
Impacted Service(s) : Some instances in the GRA8 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to use their VPS instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 25, 2026 - 09:05 UTC

Investigating

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the GRA8 region.

Here are some supplementary details :

Start time : 25/03/2026 08:18 UTC
Impacted Service(s) : Some instances in the GRA8 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to use their VPS instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 25, 2026 - 08:54 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).