[RBX10][Dedicated Servers] - Rack RBX1003C03A incident notification

Incident Report for Bare Metal Cloud

Update

Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 10, 2026 - 22:24 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX1003C03A.

Here are some supplementary details :

Start time : 10/02/2026 11:36 UTC
Impacted Service(s) : Some servers in the specified rack are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 10, 2026 - 12:00 UTC

This incident affects: Dedicated Servers || Global Infrastructure (RBX).