We would like to inform you that the incident on rack 42E16 has now been resolved.
Here is detail for this incident : Start time : 28/01/2025 04:13 UTC End time : 28/01/2025 05:26 UTC Root Cause : This incident was caused by an electrical issue.
We thank you for your understanding and patience throughout this incident.
Posted Jan 28, 2025 - 05:39 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specified rack.
Here are some supplementary details : Start time : 28/01/2025 04:13 UTC Customers Impact : Servers in rack 42E16 are temporarily unavailable. Root Cause : This incident is caused by an electrical issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 28, 2025 - 04:52 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack 42E16.
Here are some supplementary details : Start time : 28/01/2025 04:13 UTC Impacted Service : Availability Customers Impact : Some servers in the rack 42E16 are no longer responding. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Update will be posted as significant progress is made. Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 28, 2025 - 04:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).