Start time : 17/10/2024 02:15 UTC End time : 17/10/2024 02:42 UTC Root cause : This incident was due to electrical issue. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 17, 2024 - 02:50 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 17, 2024 - 02:33 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 17/10/2024 02:15 UTC Service impact : All of servers in the rack 51D15 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Oct 17, 2024 - 02:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).