[SBG5][Dedicated Servers] - Rack SBG0505B04A incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack SBG0505B04A has now been resolved.

Here is detail for this incident :
Start time : 10/11/2025 14:41 UTC
End time : 10/11/2025 16:26 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 10, 2025 - 16:40 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 15:23 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack SBG0505B04A.

Here is detail for this incident :
Start time : 10/11/2025 14:41 UTC
Impacted Service(s) : Some servers in the rack SBG0505B04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 10, 2025 - 14:58 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).