Start time : 18/09/2024 12:50 UTC End time : 18/09/2024 14:00 UTC Root cause : Incident due to a software issue. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Sep 18, 2024 - 15:40 UTC
Investigating
An incident is in progress on our dedicated servers offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 18/09/2024 12:50 UTC Service impact : Some customers may encounter issues when attempting to complete certain network tasks on a dedicated server. Please be aware that this may affect the addition or removal of servers in a vRack, as well as the lifecycle of servers. Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Sep 18, 2024 - 14:04 UTC
This incident affected: Dedicated Servers || Global Infrastructure (ERI, GRA, LIM, RBX, SBG, WAW, YYZ).