We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 30/12/2025 14:45 UTC End time : 30/12/2025 15:34 UTC Root Cause : This incident was due to maintenance on the cooling system.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 30, 2025 - 16:09 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R18.
Here are some supplementary details :
Start time : 30/12/2025 14:45 UTC Impacted Service(s) : Some servers in the rack R809R18 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 30, 2025 - 14:49 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).