We would like to inform you that the incident on the rack G113A02 has now been resolved.
Here is detail for this incident : Start time : 22/04/2025 10:42 UTC End time : 22/04/2025 11:36 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 22, 2025 - 11:41 UTC
Update
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now available. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 22, 2025 - 11:36 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the rack G113A02.
Here are some supplementary details : Start time : 22/04/2025 10:42 UTC Impacted Service(s) : All servers in the rack G113A02 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 22, 2025 - 11:10 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).