[GRA3][Dedicated Servers] - Racks GRA0327A04A/GRA0327A04B/GRA0327A04C

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack GRA0327A04B has been resolved.

Start time : 25/09/2026 09:18 UTC
End time : 25/09/2026 10:53 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 25, 2026 - 11:07 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : No more impact is being overbed for servers in racks GRA0327A04A and GRA0327A04C.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack GRA0327A04B.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 25, 2026 - 10:12 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks GRA0327A04A, GRA0327A04B and GRA0327A04C.

Here are some supplementary details :

Start time : 25/09/2026 09:18 UTC
Impacted Service(s) : All servers in the racks GRA0327A04A GRA0327A04B and GRA0327A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 25, 2026 - 09:27 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).