We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 08/12/2025 16:44 UTC End time : 08/12/2025 16:48 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 08, 2025 - 17:45 UTC
Monitoring
We were experiencing an incident affecting our Dedicated Servers offer on the specific rack SYD0301A04A. Service has been fully restored since 08/12/2025 16:48 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 08/12/2025 16:44 UTC Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network. Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack. Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 08, 2025 - 16:57 UTC
This incident affected: Dedicated Servers || Network (SYD).