[BHS5][Dedicated Servers] - Rack T05E15

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers, have been resolved
Start Time : 17/02/2025 15:28 UTC
End Time : 17/02/2025 16:00 UTC
Root cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident

Posted Feb 17, 2025 - 16:06 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the Rack T05E15.

Here is detail for this incident :
Start time : 17/02/2025 15:28 UTC
Impacted Service(s) :A significant number of servers in the rack T05E15 are no longer responding
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 17, 2025 - 15:41 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).