We would like to inform you that the incident on our Dedicated Servers in LIM1, have been resolved Start Time : 27/04/2025 13:21 UTC End Time : 27/04/2025 13:28 UTC Root cause : Network equipment malfunction.
We thank you for your understanding and patience throughout this incident
Posted Apr 27, 2025 - 13:39 UTC
Monitoring
Most of the impacted servers are operational. There are a only a few servers still not operational and our team is working to fix the last one. Ongoing actions : Our teams are still working to fix the very few remaining servers. We will be monitoring the situation
Posted Apr 27, 2025 - 13:31 UTC
Identified
An incident is in progress on our Dedicated Servers in LIM1, customers in the impacted zone may face some difficulties. Please find the details: Start time : 27/04/2025 13:21 UTC Service impact : A significant number of servers in the rack L101B08 are no longer responding. Root cause : Network equipment malfunction. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Apr 27, 2025 - 13:28 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).