[GRA3][Bare Metal Cloud] - Rack GRA0326B06B

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident in the rack GRA0326B06B has now been resolved.

Here is detail for this incident :
Start time : 28/02/2025 22:47 UTC
End time : 28/02/2025 23:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Feb 28, 2025 - 23:55 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2025 - 23:22 UTC

Identified

We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack GRA0326B06B.

Here is detail for this incident :
Start time : 28/02/2025 22:47 UTC
Impacted Service(s) : Servers in rack GRA0326B06B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 28, 2025 - 23:19 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).