We would like to inform you that the incident on the rack ERI0113A03B has now been resolved.
Here is detail for this incident : Start time : 04/09/2025 00:43 UTC End time : 04/09/2025 03:02 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Sep 04, 2025 - 03:10 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the rack ERI0113A03B.
Here is detail for this incident : Start time : 04/09/2025 00:43 UTC Impacted Service(s) : vRack network is temporarily unavailable for servers in the rack ERI0113A03B. Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 00:54 UTC
This incident affected: Dedicated Servers || Network (ERI).