We would like to inform you that the incident on rack 52D08 in RBX4 has now been resolved.
Here is detail for this incident : Start time : 04/02/2025 14:13 UTC End time : 04/02/2025 16:39 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Feb 04, 2025 - 16:43 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details : Start time : 04/02/2025 14:13 UTC Customers Impact : Some servers in rack 52D08 are temporarily unavailable. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 04, 2025 - 15:44 UTC
Update
[RBX4][Dedicated Servers] - rack 52D08
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 52D08 in RBX4.
Here is detail for this incident : Start time : 04/02/2025 14:13 UTC Customers Impact : Some servers in rack 52D08 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 04, 2025 - 15:15 UTC
Investigating
We are currently experiencing an event affecting our Bare Metal Cloud offer. Start time : 04/02/2025 14:13 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 04, 2025 - 15:05 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).