We would like to inform you that the incident on our Dedicated Servers in ERI1, have been resolved Start Time : 19/06/2025 19:08 UTC End Time : 19/06/2025 21:57 UTC Root cause : This incident is caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident
Posted Jun 19, 2025 - 21:59 UTC
Identified
An incident is in progress on our Dedicated Servers offer in the specific rack E101B09.
Please find the details:
Start time : 19/06/2025 19:08 UTC Service impact : All the servers are unreachable in this rack. Customer impact : Customers cannot access their servers in this rack Root Cause : This incident is caused by a network equipment issue. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Jun 19, 2025 - 19:25 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack E101B09. Start time : 19/06/2025 19:08 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 19, 2025 - 19:20 UTC
This incident affected: Dedicated Servers || Global Infrastructure (ERI).