We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 15/09/2025 12:10 UTC End time : 15/09/2025 13:20 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2025 - 13:55 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack 41B02.
Here are some supplementary details :
Start time : 15/09/2025 12:10 UTC Impacted Service(s) : Some servers in the rack 41B02 are temporarily unavailable. Customers Impact : Customers cannot access their servers in this specific rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2025 - 12:32 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).