[BHS7][Dedicated Servers] - Rack B716A09

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers in BHS7, have been resolved
Start Time : 18/05/2025 12:26 UTC
End Time : 18/05/2025 14:31 UTC
Root cause : This incident was caused by a network equipment malfunction

We thank you for your understanding and patience throughout this incident

Posted May 18, 2025 - 14:35 UTC

Identified

The issue has been identified, and our teams are currently implementing a fix.
We remind you that the impact is:
Service impact : Public network unavailable
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will continue to keep you up to date with developments and the resolution of the incident.

Posted May 18, 2025 - 13:06 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack B716A09.
Please find the details:
Start time : 18/05/2025 12:26 UTC
Service impact : Public network unavailable
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted May 18, 2025 - 12:41 UTC

This incident affected: Dedicated Servers || Network (BHS).