[RBX2][Dedicated Servers] - Racks 21B17 / 21B19 / 21B21 / 21B22 / 21B23 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident in in the specified racks has now been resolved.

Here is detail for this incident :
Start time : 07/11/2025 05:39 UTC
End time : 07/11/2025 06:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 07, 2025 - 06:56 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering in the racks listed below :
21B17
21B19
21B21
21B22
21B23

Here is detail for this incident :
Start time : 07/11/2025 05:39 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in the specified racks.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified racks through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 07, 2025 - 05:52 UTC

This incident affected: Dedicated Servers || Network (RBX).