We would like to inform you that the incident on racks G266A11 and G266A10 has now been resolved.
Here is detail for this incident : Start time : 27/03/2025 13:47 UTC End time : 27/03/2025 21:45 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Mar 27, 2025 - 21:51 UTC
Update
We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Most of the affected servers are up and running again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 27, 2025 - 18:09 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Few servers are temporarily unavailable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 27, 2025 - 14:38 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific Rack G266A11 / G266A10.
Here are some supplementary details : Start time : 27/03/2025 13:47 UTC Impacted Service(s) : All servers are temporarily unavailable Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 27, 2025 - 14:14 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the Rack G266A11 / G266A10.
Here is detail for this incident : Start time : 27/03/2025 13:47 UTC Impacted Service(s) : All servers are temporarily unavailable Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 27, 2025 - 14:10 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).