We would like to inform you that the incident on rack L102A02 has now been resolved. All the services are now operational.
Here is detail for this incident :
Start time : 21/03/2025 13:00 UTC End time : 21/03/2025 17:22 UTC
We thank you for your understanding and patience throughout this incident
Posted Mar 21, 2025 - 17:37 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Mar 21, 2025 - 17:20 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.
Here are some supplementary details : Start time : 21/03/2025 13:00 UTC Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable. Customers Impact : Customers are temporarily unable to access their servers in rack L102A02. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 21, 2025 - 15:23 UTC
Update
We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.
Here are some supplementary details : Start time : 21/03/2025 13:00 UTC Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable. Customers Impact : Customers are temporarily unable to access their servers in rack L102A02. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 21, 2025 - 15:22 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Server offer in the rack L102A02.
Start time : 21/03/2025 13:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 21, 2025 - 15:16 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).