Start time : 27/11/2024 14:22 UTC End time : 28/11/2024 08:30 UTC Service status : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : Our provider detected a malfunction and fixed it.
We thank you for your understanding and patience throughout this incident
Posted Nov 28, 2024 - 09:33 UTC
Update
Workaround : If customers are facing issues with the licence directAdmin, they may execute the following command : systemctl restart directadmin
Posted Nov 28, 2024 - 09:15 UTC
Identified
The incident is still ongoing. We would like to assure you that our provider is doing his utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Nov 28, 2024 - 09:13 UTC
Investigating
An incident is in progress on our Bare Metal offer. This affects functionality temporarily.
Here is detail for this incident :
Start time : 27/11/2024 14:22 UTC Service impact : Customers with a DirectAdmin licence may encounter problems during authentication. Ongoing actions : Investigating
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Nov 27, 2024 - 19:45 UTC
This incident affected: Licensing || All Services (Zone Europe, Zone APAC, Zone Canada).