[RBX7][Dedicated Servers] - Rack R717B14 Incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/03/2026 10:39 UTC
End time : 01/03/2026 14:36 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 01, 2026 - 14:38 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers are already available again.
Ongoing Actions : Our teams are continuing to work to restore the last remaining servers that are still affected.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 01, 2026 - 14:11 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R717B14.

Here are some supplementary details :

Start time : 01/03/2026 10:39 UTC
Impacted Service(s) : Some servers in the rack R717B14 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 01, 2026 - 10:48 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).