We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 29/10/2025 14:02 UTC End time : 29/10/2025 14:30 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 15:03 UTC
Update
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary functionality issue in Europe and Canada.
Here are some supplementary details :
Start time : 29/10/2025 14:02 UTC Impacted Service(s) : Servers cannot temporarily be reinstall. Customers Impact : The reinstallation of their server will temporarily not be possible for customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 14:51 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer.
Start time : 29/10/2025 14:02 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2025 - 14:35 UTC
This incident affected: Dedicated Servers || Operating System (Zone Europe, Zone Canada).