[BHS5][Dedicated Servers] - Racks T05E22/29 and T05D37/39

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 31/10/2025 15:23 UTC
End time : 31/10/2025 16:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 31, 2025 - 16:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 31, 2025 - 16:02 UTC

Investigating

We have determined the origin of the incident affecting our Dedicated Servers offering.

Here is detail for this incident :
Start time : 31/10/2025 15:23 UTC
Impacted Service(s) : The vRack private network is temporarily unavailable for all servers located in the racks listed below :
T05E22
T05E23
T05E24
T05E25
T05E26
T05E27
T05E28
T05E29
T05D37
T05D38
T05D39
Customers Impact : Customers are temporarily unable to access and use their servers in the specified racks through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 31, 2025 - 15:45 UTC

This incident affected: Dedicated Servers || Network (BHS).