[RBX5][Dedicated Servers] - Rack 45B09 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 30/10/2026 00:11 UTC
End time : 30/10/2026 01:50 UTC
Impacted Service(s) : All servers in the rack 45B09 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 30, 2026 - 01:58 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 45B09.

Please find the details of this incident below :

Start time : 30/10/2026 00:11 UTC
Impacted Service(s) : Some servers in the rack 45B09 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 30, 2026 - 00:28 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).