Start time : 22/10/2024 14:00 UTC End time : 22/10/2024 20:00 UTC Root cause :It was due to a malfuntion on a power supply.
All the servers are now operational.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 22, 2024 - 20:05 UTC
Update
Most of servers are operational . The remaining impacted servers are getting operational .
Posted Oct 22, 2024 - 17:18 UTC
Update
Some servers are getting operational again.
Posted Oct 22, 2024 - 17:14 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Oct 22, 2024 - 16:46 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 22, 2024 - 15:07 UTC
Update
All the servers in the Room10 are operational again.
Posted Oct 22, 2024 - 14:27 UTC
Update
Some servers are getting operational again.
Posted Oct 22, 2024 - 14:16 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 22, 2024 - 14:15 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the Functionality
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 22/10/2024 14:00 UTC Service impact : A significant number of servers in the Rooms 17/10 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Oct 22, 2024 - 14:14 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).