We are pleased to inform you that the incident affecting our Dedicated Servers in racks G132B23, G132B24 and G132B25 has been resolved.
Start time : 09/09/2025 01:19 UTC End time : 09/09/2025 09:47 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 09, 2025 - 09:54 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in racks G132B23 and G132B25 are operational again. Ongoing Actions : Our teams are currently working on the last impacted servers in rack G132B24.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 09, 2025 - 08:52 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack G132B25 are operational again. Ongoing Actions : Our teams are currently working on the last impacted servers in racks G132B23 and G132B24.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 09, 2025 - 05:28 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Sep 09, 2025 - 02:50 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G132B23/24/25.
Here are some supplementary details :
Start time : 09/09/2025 01:19 UTC Impacted Service(s) : Some servers in the racks G132B23/24/25 are temporarily unavailable. Customers Impact : Some customers cannot access their servers in these racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 09, 2025 - 01:54 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks G132B23/24/25.
Start time : 09/09/2025 01:19 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 09, 2025 - 01:50 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).