[RBX3][Dedicated Servers] - Rack 43I02

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack 43I02 has now been resolved.

Here is detail for this incident :
Start time : 05/06/2025 16:21 UTC
End time : 06/06/2025 02:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 06, 2025 - 02:03 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 05, 2025 - 21:21 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 43I02 in RBX3.

Here is detail for this incident :
Start time : 05/06/2025 16:21 UTC
Impacted Service(s) : Some servers in the rack specified rack are unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 05, 2025 - 16:44 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).