[LIM3][Dedicated Servers] - Rack LIM0310A01C incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/09/2025 10:56 UTC
End time : 06/09/2025 11:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 06, 2025 - 12:08 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 06, 2025 - 12:05 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0310A01C.

Here are some supplementary details :

Start time : 06/09/2025 10:56 UTC
Impacted Service(s) : Some servers in the rack LIM0310A01C are temporarily unavailable.
Customers Impact : Some customers were unable to access their servers in this specific rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 06, 2025 - 11:17 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).