We would like to inform you that the incident have been resolved and the situation is back to normal.
Start time : 04/09/2024 22:00 UTC End time : 07/09/2024 05:00 UTC Root cause : Incident due to disjunction.
We thank you for your understanding and patience throughout this incident
Posted Sep 07, 2024 - 19:14 UTC
Update
A fix is currently being implemented to restore the remaining servers that were affected.
Posted Sep 06, 2024 - 09:34 UTC
Update
Our technical teams are still working on the impacted servers. We apologize for any inconvenience caused.
Posted Sep 05, 2024 - 17:31 UTC
Update
We would like to update you on the current incident.
Our teams are working tirelessly to resolve this incident once and for all.
We'll be sure to update these pages as soon as we have new information to share.
Posted Sep 05, 2024 - 11:08 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Sep 05, 2024 - 06:38 UTC
Update
Some servers are operational again.
Posted Sep 05, 2024 - 00:37 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 05, 2024 - 00:37 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Here is detail for this incident :
Start time : 04/09/2024 22:00 UTC Service impact : Some servers in the rack SBG0504A04A are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
We apologize for the inconvenience and thank you for your understanding.
Posted Sep 04, 2024 - 22:12 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).