[RBX3][Dedicated Servers] - Rack 42E12 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack 42E12 has now been resolved.

Here is detail for this incident :
Start time : 20/03/2025 09:48 UTC
End time : 20/03/2025 10:29 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 20, 2025 - 10:32 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack 42E12.

Here are some supplementary details :
Start time : 20/03/2025 09:48 UTC
Impacted Service(s) : Some of servers in the rack 42E12 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack 42E12.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 20, 2025 - 10:14 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).