We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.
Start time : 10/10/2025 05:45 UTC End time : 10/10/2025 09:54 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 10, 2025 - 12:22 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the rack R715B08.
Here are some supplementary details :
Start time : 10/10/2025 05:45 UTC Impacted Service(s) : All servers in the rack R715B08 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers locate din the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our team is currently replacing the affected device after the network equipment reboot was unsuccessful.
We will keep you updated on the progress and resolution.
Posted Oct 10, 2025 - 08:47 UTC
Monitoring
We had an incident on Dedicated Servers offer. Service has been fully restored since 10/10/2025 05:56 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 10/10/2025 05:45 UTC Impacted Service(s) : All servers in the rack R715B08 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 10, 2025 - 06:27 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).