We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 05/12/2025 03:14 UTC End time : 05/12/2025 07:30 UTC Root Cause : The incident occurred due to an issue that arose during the maintenance operation.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 08:24 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The rescue boot is once again available for Sydney and Mumbai. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 07:25 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams appear to have identified the cause of this incident and are currently working to resolve it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 06:52 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the APAC zone.
Here are some supplementary details :
Start time : 05/12/2025 03:14 UTC Impacted Service(s) : Servers cannot boot to rescue at all. This incident does not affect prod servers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 03:53 UTC
This incident affected: Dedicated Servers || Network (SGP, SYD, YNM).