[LIM1][Dedicated Servers] - Racks L101B09 / L114B12 / L114B13 / L114B14

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on racks L101B09, L114B12, L114B13 and L114B14 has now been resolved.

Here is detail for this incident :
Start time : 20/07/2025 08:16 UTC
End time : 20/07/2025 10:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 20, 2025 - 10:37 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks L101B09 and L114B14 are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers located in racks L114B12 and L114B13.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 20, 2025 - 09:05 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the racks L101B09, L114B12, L114B13 and L114B14

Here is detail for this incident :
Start time : 20/07/2025 08:16 UTC
Impacted Service(s) : All servers in the specified racks are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 20, 2025 - 08:35 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).