We are pleased to inform you that the incident affecting our Dedicated Servers in rack B703B02 has been resolved.
Start time : 11/11/2025 15:00 UTC End time : 11/11/2025 18:49 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 11, 2025 - 18:52 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 11/11/2025 15:00 UTC Impacted Service(s) : Some servers in the rack B703B02 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their servers in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Nov 11, 2025 - 16:10 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).