[BHS5][Dedicated Servers] - Rack T05B22

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack T05B22 has now been resolved.

Here is detail for this incident :
Start time : 18/05/2025 03:01 UTC
End time : 18/05/2025 03:46 UTC
Root Cause : This incident is/was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted May 18, 2025 - 03:47 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack T05B22.

Here is detail for this incident :
Start time : 18/05/2025 03:01 UTC
Impacted Service(s) : Some servers in rack T05B22 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 18, 2025 - 03:10 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).