[GRA1][Dedicated Servers] - Rack G125B09

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack G125B09 has now been resolved.

Here is detail for this incident :
Start time : 21/03/2025 21:11 UTC
End time : 21/03/2025 21:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 21, 2025 - 21:49 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 21/03/2025 21:11 UTC
Impacted Service(s) : All servers in the rack G125B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 21, 2025 - 21:23 UTC

This incident affected: Dedicated Servers || Network (GRA).